Cowleys Pest Control
Customer Service Representative
Farmingdale, New Jersey•Full-time
$65,000 - $85,000 annually
$65,000 - $85,000 annually
About the Job
Customer Service & Production Coordinator – Full-Time (Office-Based)
Cowleys Pest Services is looking for an organized, energetic, and team-oriented individual to join our office in a dual role that blends customer service with production coordination.
About the Role:
This hybrid position plays a key role in both client communication and daily operations.
Responsibilities include:
Responsibilities include:
Customer Service:
- Answering inbound calls with professionalism and warmth.
- Assisting clients with questions, scheduling, and service updates.
- Providing a positive experience that reflects our commitment to customer care.
Production Coordination:
- Managing technician schedules to ensure routes are optimized and efficient.
- Monitoring daily production to meet performance goals.
- Making real-time adjustments to schedules as needed to support both clients and technicians.
- Collaborating with team members to ensure all appointments are handled accurately and timely.